Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from xorino. By making a purchase on our website, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

• Digital products or downloadable content
• Personalized or custom-made items
• Products damaged due to customer misuse

Return Process

Initiating a Return

To initiate a return, contact our customer service team via email at [email protected] or by phone at +1 (773) 542-8761. Provide your order number and reason for return.

Shipping Responsibilities

You are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return is received.

Refund Processing

Refund Method and Timing

Approved refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless otherwise stated.

Partial Refunds

Partial refunds may be issued if returned items show signs of use, damage not present at shipment, or missing components.

Exchanges

Exchanges for a different size or color are subject to product availability. Contact us at [email protected] to check availability and initiate an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 7 days of delivery. Provide photos of the damage, and we will arrange a replacement or refund at our discretion.

Customer Responsibilities

You must ensure returned items are securely packaged to prevent damage during transit. xorino is not liable for items lost or damaged during return shipping.

Policy Changes

xorino reserves the right to modify this Refund and Returns Policy at any time. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For questions regarding this policy, contact us:

• Email: [email protected]
• Phone: +1 (773) 542-8761
• Address: 4154 Southwest Walnut Road, Chicago, Illinois 60605, United States